Refund Policy
💰 Refund Policy
Effective Date: 10-05-2022
At The Paper Roll, your satisfaction is very important to us. We aim to ensure that every product you receive is of the highest quality. In case you are not satisfied, we offer a fair and transparent refund process to make things right.
✅ Eligibility for Refund
ou may be eligible for a refund if:
The returned item is approved as eligible under our [Return Policy]
The item is received by us in unused, undamaged, and original condition
The return was initiated within 7 days of receiving the item
The item was defective, damaged, or not as described
⚠️ Note: We do not issue refunds for:
Custom printed or special order products
Products returned in used or damaged condition
Late return requests made after 7 days
🔁 Refund Process
Once your returned item is received and inspected:
We’ll notify you via email or WhatsApp regarding the status of your refund.
If approved, your refund will be processed within 5 to 7 business days.
The amount will be credited back using the original payment method (Bank Transfer, Easypaisa, JazzCash, etc.)
📌 Please note: Shipping charges are non-refundable, unless the error was on our part (e.g., wrong or damaged item).
🔄 Partial Refunds (if applicable)
In certain cases, only partial refunds may be granted, such as:
Item not in its original condition
Missing parts or packaging
Return request made after the eligible time window
💸 Late or Missing Refunds
If you haven’t received your refund after the specified time:
Double-check your bank or mobile wallet account
Contact your payment provider (some delays may occur)
If the issue persists, reach out to us for assistance
📞 Need Help with a Refund?
If you have any questions or issues related to your refund, our customer support team is here to help.
📧 Email: thepaperrolls@gmail.com
📱 Phone/WhatsApp: +92 (333) 1656590
📍 Address: SB 28, Block 13-C, Gulshan-e-Iqbal, Karachi
