Return Policy
At The Paper Roll, we take pride in providing top-quality thermal printing products. However, we understand that sometimes returns are necessary. This policy explains the terms for returns, how to initiate the process, and what to expect.
Return Eligibility
You may request a return if the following conditions are met:
The product is in its original, unused condition, with all original packaging.
The return request is made within 7 calendar days of the delivery date.
The product shows no signs of misuse or damage.
You can provide a valid proof of purchase or invoice.
Items Not Eligible for Return
We are unable to accept returns for:
Products that have been opened, used, or damaged.
Custom-printed or special-order products (unless defective).
Returns made without prior communication or approval.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 3 days of delivery. You will need to provide:
Your order number.
A brief explanation of the issue.
Photos clearly showing the product and packaging.
After reviewing your case, we will arrange for a replacement or guide you through the return process.
How to Initiate a Return
To begin a return:
Contact our support team:
Email: thepaperrolls@gmail.com
WhatsApp/Phone: +92 (333) 1656590
Include your order number, reason for return, and any supporting photos or details.
Wait for our approval and return instructions before sending back the item.
Return Shipping Guidelines
Please pack items securely to prevent damage during shipping.
Customers are responsible for return shipping costs unless the product was defective, incorrect, or damaged upon arrival.
We recommend using a trackable shipping method to ensure safe delivery.
Exchanges
If you would like to exchange a product (for example, for a different size or type), please mention this in your return request. Exchanges depend on product availability.
Important Notes
Unauthorized returns may be declined.
All returned items will be inspected before approval of a replacement or refund.
This return policy applies only to purchases made through our official website or authorized sales channels.
Need Assistance?
Our team is always here to help. For any questions or support related to returns, feel free to contact us:
The Paper Roll
SB 28, Block 13-C, Gulshan-e-Iqbal, Karachi
Email: thepaperrolls@gmail.com
Phone/WhatsApp: +92 (333) 1656590
